Customer satisfaction survey in coordination of all departments, evaluation criteria is> 85%
The Company is willing to listen to stakeholders' opinions, needs, and expectations regarding the Company's business operations in order to develop and improve the operational plan, which includes the organization's development strategy and is reviewed annually to assure stakeholders that:
The Company allows stakeholders to express their opinions transparently and appropriately in determining the reporting process by classifying and analyzing stakeholders' expectations, determining communication methods, analyzing communication steps to create understanding, determining participation, and providing channels for receiving suggestions and reporting complaints from stakeholders. The Company continuously creates reports and incorporates such information for use in business management.
Submit the results of the stakeholder analysis to the Corporate Sustainability Committee for consideration of appropriateness.
Stakeholders | How to Participate | Needs/Expectations | Response |
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customer |
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Partners |
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Shareholders / Investors |
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Mass medium |
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Government sector |
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Community |
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Employee |
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Creditors, financial institutions |
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