Stakeholder Management

Target

Customer satisfaction survey in coordination of all departments, evaluation criteria is> 85%

Stakeholder Engagement

The Company recognizes the importance of all stakeholders in driving sustainable business growth. It promotes transparent and effective communication channels to gather feedback, expectations, and suggestions from key stakeholders, including customers, suppliers, shareholders, employees, communities, regulators, and financial institutions.

Various engagement channels are implemented, such as meetings, satisfaction surveys, shareholder meetings, and community initiatives, enabling the Company to incorporate stakeholder input into its operations.

Key issues identified include employee welfare and safety, product quality and safety, business transparency, environmental impact reduction, and community development. These are addressed through concrete actions to build trust and strengthen long-term stakeholder relationships.

Stakeholder Engagement

Stakeholders	How to Participate	Needs/Expectations	Response
customer	Customer satisfaction survey Joint communication during service delivery Networking and business visits Multi-channel public relations exhibition Timely feedback	Guaranteed quality products and timely, consistent service Protect customer personal information and confidentiality Transparency in price Technical services, knowledge and development Demand for products with longer service life Demand for products made from circular or recyclable materials	Regularly meetings Customer satisfaction survey results in 2025 were 94.44%, conducted annually. Check and guarantee the quality of products Be honest with customers is important Develop products and services, new service channels that meet customer needs Develop innovations to deliver products with extended lifecycles and enhanced circularity
Partners	Visiting the business and annual plan inspection Exchanging knowledge and techniques Organizing joint training	Comply with procurement conditions in the supply chain Treat partners fairly and equally Have a fair, transparent and auditable procurement process Build long-term relationships Sustainable Business Growth	Joint development with partners, discuss together Establish business code of conduct and ethics for partners Improve and review procurement and product recall to be more efficient ESG Partner Assessment Organize joint activities with suppliers
Shareholders / Investors	Organize general shareholders' meetings Organize Opportunity Day activities once a year Regularly inform shareholders of news via the company's website Convenient communication channels for reporting intentions or complaints	Good and sustainable performance Manage short-term and long-term corporate risks Have good and transparent corporate governance Manage with potential and grow sustainably Communicate effectively to shareholders and investors Provide opportunities to participate in expressing opinions on business operations	Generate good performance and pay dividends when possible Disclose company information transparently and timely Develop and update policies and practices related to corporate governance Have clear and continuous communication with shareholders and investors Prepare annual reports and sustainability reports
Mass medium	Visiting the media on various occasions, giving business interviews, and communicating in various forms	Transparent disclosure of information Key information related to the business	Meet the media regularly Invite the media to visit the business Ensure that the information presented is trasparent and accurate
Government sector	Participate in support of various government projects that benefit the public.	Participate in government projects Support and comply with government measures or activities at the local level	Comply with and participate in relevant government measures and activities. Develop public and private sector cooperation projects.
Community	Visit communities and listen to their views on impacts and opportunities. Engage with communities through employment and raw material procurement, and community development activities.	Employment Reduce negative impacts on the community, surrounding society Respect the community's way of life Provide accurate, timely, and reliable information Listen to the community and communicate regularly	Develop community-related projects Report legal information, tax submission, environmental quality control standards Provide information on company progress Promote local procurement
Employee	Regular meeting and discussion activities with executives and employees every 3 months Executive and employee meeting activities to report performance, 4 times per year Organize recreational activities in the organization, relax from work and do activities together according to tradition Organize activities for participation between employees and executives Improve the organization's landscape to be safe for employees and visitors Open channels to listen to employee opinions in the organization, both from meetings and creating a suggestion box, bring them to discuss with executives, improve and fix deficiencies Survey interest in training courses, 1 time per year Organize training to provide knowledge to employees in each line of work. Corporate Satisfaction Survey.	Stable welfare, covering family Provide job security, develop potential and advancement Be treated equally and fairly, employees can give their opinions Working hours and appropriate pay Occupational health, safety and well-being	Promote career advancement for employees in the organization and provide appropriate compensation and other benefits. Organize training courses according to standards. Explore employees' lives and well-being at work, in life and with family. Set up an employee feedback box and maintain employee confidentiality in complaints. Improve the working environment. Organize activities that promote employee participation in each unit of the organization.
Creditors, financial institutions	Organize meetings, meet and discuss Organize reception for visits to business, progress	Comply with terms and conditions, obligations and timely payments Good liquidity management Good corporate governance Good performance Good risk management and crisis management	Report the company's financial position to creditors accurately, on time and consistently. There is clear and continuous communication during important business periods.

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Stakeholder Engagement

Stakeholder Engagement

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